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Returns and Refunds

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How It Works

We hope that you and your pooch are happy with our products, but should you wish to return an item please contact us by clicking below: 'get in touch'.

  • Please return to us within 14 calendar days of receiving the item/s.

  • Please return item/s in the original packaging, untouched and unchewed - it is not ok to 'try before you buy!' Any antlers returned with teeth marks or dog hair will not be issued a refund.

  • The customer is responsible for the returns fee. If we have made a mistake with your order or a faulty item is received we will foot the bill for returns if we recognise it as a genuine complaint.

  • Items are quality checked by us and packaged to protect the item/s. In the unfortunate event of your product arriving damaged or faulty please contact us within 48 hours of receiving the item. 

  • Please help us to prevent lost parcels by posting item/s back to us using the same delivery method, thank you.

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